How to cancel MEDVi
MEDVi says you cancel by email (hello@medvi.org). In its words: "You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service (hello@medvi.org) and request a cancellation, or through the chat feature in your patient portal." On timing: "To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date" Read on its own page on Nov 6, 2026.
What MEDVi says about cancelling and refunds
- How to cancel
- “You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service (hello@medvi.org) and request a cancellation, or through the chat feature in your patient portal.” source (home.medvi.org) (MEDVi cancellation source)
- How far ahead
- “To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date”
- Refunds
- “If your Subscription Service is cancelled by notifying patient support at hello@medvi.org within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund” source (home.medvi.org) (MEDVi refund source)
Three things worth doing
Find your next charge date
A plan that refills on its own can charge again before you get to it.
Keep it in writing
Save the confirmation. If you are charged after cancelling, it is what your card issuer will ask for.
Ask a clinician about your dose
Stopping or switching a GLP-1 is a medical decision, and a new seller may need your current dose.
The BBB rates MEDVi F, with 789 complaints filed in the last 3 years. It is not BBB accredited. MEDVi's public record.
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Cancelling MEDVi: common questions
How do I cancel MEDVi?
MEDVi says you cancel by email (hello@medvi.org). In its words: "You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service (hello@medvi.org) and request a cancellation, or through the chat feature in your patient portal." On timing: "To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date" Read on its own page on Nov 6, 2026.
Can I get a refund from MEDVi?
MEDVi's own words: "If your Subscription Service is cancelled by notifying patient support at hello@medvi.org within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund" Read Nov 6, 2026.
How far ahead do I have to cancel MEDVi?
MEDVi's own words: "To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date" Check your next charge date in your account and cancel before it.
Should I stop my GLP-1 when I cancel MEDVi?
Ask a clinician first. Stopping or changing a GLP-1 is a medical decision, and if you switch sellers or medicines, your dose may need to change. GLPcompare reports prices and terms, not medical advice.